Return Policy

Products shipped from stock are eligible for returns, unless otherwise indicated in the description.  Other products ordered may be returnable if returns are also accepted by the manufacturer.  We will make every attempt to accommodate your return.

This is the return process to ensure a refund or credit to your account is provided in a timely manner:

• Email WebSales@maxprod.com, complete a Contact Us message, or call 1-888-699-2224 to request a Return Material Authorization (RMA) number.
  
  
• Write your RMA number on the shipping label or box AND include a copy of the RMA in the box (or an outside envelope).  We will be unable to credit your account without an RMA number. 
  
  
• All returns must be in their original packaging, undamaged manufacturer packaging with all original documentation and a copy of the packing list or invoice. All returns should be shipped back to our facility within 10 days of receiving the RMA number.
  
  
• The customer is responsible for return shipping charges unless the return is due to our shipping error or defective goods. 
  
  
• Returns must be requested within 30 days of shipping date to you.  Returns after this date will be considered on an exception basis and restocking charges may be applicable.
  
  
• Credit will be applied to your account after inspection.  (Products not in saleable condition or not returnable to manufacturer will not qualify for a refund.)  The inspection will include outer packaging, internal content packaging, etc.
  
  
• Any products that have been used or altered in anyway will not be accepted unless previously disclosed and subject to inspection above.